- Sharing information with arbitrators on recent decision quality trends and drivers
- Answering questions arbitrators may have on hearing cases
Prior Payments
- Various scenarios were discussed, including:
- The Recovering Party acknowledges receipt of a payment; Responding Party alleges another payment was issued.
- The Responding Party enters a prior payment on a supplemental filing, which is the prior arbitration award; use the “View Previous Decision” functionality to confirm the amount is a prior award.
- The “Allocate” functionality should be used when there are other paid exposures to properly allocate per person/per incident limits.
- Did a dated notice of subrogation letter support the filing company managed and/or controlled the vehicle damages process?
- Did the Responding Party properly enter the payment in the Prior Payment Made field?
- Does the evidence support that the payment(s) was for damages sought in the filing? Has the payment cleared?
- Address the arguments raised by the parties.
- Explain which evidence items informed the decision and how each did so.
- Connect the dots between the arguments, evidence, and your decision.
- Total loss damages are typically paid based on the policy state (e.g., Recovering Party’s total loss documentation is based on the policy state; the Responder disputes damages and provides the total loss documentation based on loss state).
- Before hearing a case, verify how it was filed in the Ready to Hear view (i.e., Contribution for Concurrent Coverage [CCC], UMBI or UMPD, Workers’ Compensation Subrogation, etc.).
- As you hear the case, verify that it was filed properly.
- If it was not filed properly or you are unsure, call and notify AF.
